Over the last three decades banking has changed a lot in terms of delivery of products and services with a more than proportionate increase in the customer expectations. Among other things it is adoption of technology that has metamorphosed the banking work place and brought about substantive changes in the way of doing banking by introducing new channels of delivery. Simultaneously, banking and finance sector has witnessed explosion of new products, increased speed of delivery and unbridled growth of new financial instruments. Thus in early 2000, banks witnessed heady growth and large scale globalization which resulted in Global Financial Crisis quickly followed by Sovereign Debt Crisis. Even as countries battled to save the banks, it became evident that regulation should be focused more on financial stability and banks need to internalize the regulatory prescriptions more effectively. Therefore, Regulation, Compliance and Governance have moved center-stage of banking.


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